Fresh Fish Guarantee

Because we ship only the freshest, healthiest livestock and package your order with extreme care, we can guarantee that your purchase will arrive alive and in good condition.

If you receive a "less than fresh" fish, or if it dies shortly after receipt, notify us within 12 hours of receiving your order and we will instantly credit your account, providing the following conditions are met:

· You must take immediate delivery of your order and acclimate the livestock according to the instructions below. Sometimes fish may appear dead, but recover quickly when acclimated. (The technical term for this is "playing possum.")

· Do not dispose of your specimen until you have contacted us. We reserve the right to request that any livestock be returned to us for verification. Do not return the specimen unless asked to do so.

· The specimen must not exhibit any signs of abuse, such as torn fins or cuts.

· If all conditions are met, you will receive an instant cash back credit for the cost of the livestock. Shipping and box charges are not credited.

Call us at 216-433-1340.